Austin Bazaar makes customer service a top priority and is showing it with the STELLAService seal. Along with prestigious retailers such as zappos.com, 1800contacts.com and gilt.com, Austin Bazaar has made the commitment to customer service by displaying the STELLAService seal on our website.
A press release from PRWeb explains the review process in more detail.
“STELLAService rates thousands of retailers each year across more than 350 metrics, including usability and online tools, shipping and returns and customer support. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience.”
According to the 2011 Global Customer Service Barometer, a whopping 78% of US consumers and 85% of Canadian consumers have not completed a business transaction or made an intended purchase because of poor customer service. Statistics like that are just one of the many reasons why customer service is a critical part of a business’ success.
Rigorous vetting can be challenging and difficult, but Austin Bazaar is proud to earn the STELLAService badge. Customers are the reason we are able to continue doing what we love to do and why we will always strive to improve our support for those people who support us.